Sunday, August 21, 2011

On not liking my local Harley dealer-

Since I recently moved, I had to give up my ‘local’ Harley dealer- Davis Harley in Burlington NC. This was a great dealership all the way around- sales, service, parts and motor clothes. If I needed a part, Lon and Jonathan were there and I always received a discount to match certain other dealerships, and Bob was always the awesome service writer who made sure my bike came out better than it went in.

Now residing in Mt. Pleasant SC, I am no longer local to Davis. Since I had decided to put new wheels, rotors, tires, and a pulley on my bike, I needed a Harley dealership to put said items on my bike. The only place local to me is Low Country in Charleston, SC. Now, I had been in their store one time- I was less than impressed- they didn’t seem to be very customer oriented- but I decided to give them a try.

Logan and I loaded up my rolling chassis, my new parts and tires and hauled them up to Low Country Harley in North Charleston in my trailer. I spoke with a service advisor and received an estimate for my work - approximately $260 for installation of everything.

When I was advised my bike was completed, you can imagine my surprise at a bill of $460. $460? Really? Two hundred extra dollars and you did not contact me? The only thing Low Country had contacted me about was some chrome bolts that were $30, and I authorized the bolts rather than have new shipped for the wheelmaker for free. I didn't want to have to wait 4-5 days to have them shipped. ( The bolts sent with my wheels weren’t long enough as they needed to add spacers behind the pulley.) After recovering from the shock of an inflated repair bill- the service writer told me the charges included $75 to cut down the $30 bolts, extra labor to install my rear wheel, twice, and without even consulting me, installing new brake pads- the service writer ‘assumed ‘ I wanted them. Hello idiots- YOU HAVE MY PHONE NUMBER- ever think of calling the customer to get the extras authorized????? And you do know what happens when you assume- right?

I also asked them about parts discounts before I pulled out my bitch persona. I need a fuel filter for my bike, part number 61000-01 in the Harley book- retail price $70.00. I knew for a fact I could get it at Zanotti’s for $45. Now why would I want to pay $70 for something I can buy for $45. Sure- I have to pay $5 for shipping, but it still leaves me $20 - do I look stupid? (Think of it as extreme couponing for Harley). When I told him I didn't care to purchase the filter at his inflated price, he became somewhat agitated with me- oh freakin well........

After discussions with my son, the service writer, the service manager, and the general manager, the only thing I was refunded was the labor cost to install the brake pads- not really good enough guys. You thought I was a stupid, helpless female and tried to take advantage of me. WRONG FREAKIN MOVE- I don’t care if Burlington NC is 1000 miles away- guess what? My bike needs service- it is going to Davis in a trailer- not to Low Country. I will pass dealerships along the way to be treated right, to have my bike worked on by competent, smart technicians, and to know that I am respected as a Harley owner, instead of being financially raped by my local dealer.

Suffice it to say- I don’t like my local Harley dealership........


The Bipolar Diva said...

you're freaking kidding me? What a bunch of shit! would have loved to jump in on that one!

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